Support

Questions about setup, a setting that is not behaving, or something that looks broken — write to support@zevgeeks.com.

What to include

These four things resolve most issues on the first reply, and leaving them out usually costs a round trip:

• Your store URL, and the name of the theme in Online Store → Themes
• The page it happens on — paste the link
• What you expected, and what happened instead
• A screenshot, and the browser and device you are on

Before you write

Setup covers installation and the settings that need a decision before launch. Features explains where each built-in feature is switched on — most "this is missing" reports turn out to be a setting that has not been enabled yet.

What support covers

Installing and configuring the theme, its settings and sections, and anything in the theme behaving differently from this documentation.

It does not cover custom code written on top of the theme, third-party apps, or general Shopify account and billing questions — those go to Shopify Support.